Contact information
Lumena
Customer Support Email: Response time: 1–2 business days, Monday–Friday
Mailing Address Lumena [BUSINESS ADDRESS] [CITY], [STATE/PROVINCE] [ZIP] [COUNTRY]
Phone [PHONE NUMBER] (optional)
How to reach us
- General questions:
- Order issues, returns, or refunds:
- Press, partnerships, or wholesale inquiries:
We typically respond within 1–2 business days. During high-volume periods (holidays, launches), responses may take an additional 1–2 days.
Operating hours
Customer support is available Monday through Friday, 9 AM – 6 PM ET (excluding US federal holidays). Messages received outside these hours will be answered the next business day.
Live chat
Live chat is available on lumenacare.co during operating hours. Look for the chat bubble in the bottom-right corner of the page. Outside operating hours, an automated assistant can answer common questions, and a human will follow up next business day.